At House of Ivory (“HOI”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information provided to us when you visit our website, contact us or place an order.

1. Information We Collect

We may collect the following information:

* Full name
* Phone number
* Email address
* Delivery and billing address
* Order and purchase information
* Communication with our customer service team

Payment information is processed through the applicable payment provider or payment gateway. House of Ivory does not intentionally store sensitive card details unless specifically required and securely handled by an authorised payment provider.

2. How We Use Your Information

We may use your information to:

* Process and deliver your order
* Contact you regarding your purchase
* Provide customer support
* Process exchanges or alterations
* Improve our products and services
* Send promotional offers or updates where permitted

3. Sharing Information

We may share necessary customer information with trusted service providers, including:

* Delivery and courier partners
* Payment providers
* Technology and website service providers

Your information will only be shared where reasonably necessary to provide our services or comply with applicable legal requirements.

4. Data Protection

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Marketing Communications

You may receive promotional messages, offers or updates from House of Ivory where you have provided consent or where permitted by applicable law. You may opt out of promotional communications at any time.

6. Third-Party Services

Our website or social media platforms may contain links to third-party websites or services. House of Ivory is not responsible for the privacy practices or content of those third parties.

7. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our official website.

8. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact House of Ivory through our official customer service channels.